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MONEY GRAM BANNED IN THE GAMBIA

MONEY GRAM BANNED IN THE GAMBIA

MONEY TRANSFER ISSUES IN GAMBIA

By A Concerned Gambian

Editor,

I must first thank you for being so calm and professional while listening to me earlier today venting out my frustrations with the current money transfer and foreign exchange problems in Gambia.

Pa, I went to a trusted money transfer agent here in Ohio to send $7000.00 to Gambia yesterday, Thursday, 27, 2013. The agent whom I have known for over a decade informed me that RIA express was not able to provide service in Gambia currently. My other options were MoneyGram or Western Union. I decided to wire the $7000.00 to my friend in Gambia via MoneyGram. My receiver went to a MoneyGram agency in Gambia just to find the Office closed and seized by security agents. He was told the employees there are all arrested for reasons unknown to them. They said they were only following orders to guard the place. He decided to go to the Brikama branch, just to find the same scenario.

My receiver called me today with this information while I was at work. I was forced to leave my job to get to the MoneyGram agent I paid for the transfer. We called MoneyGram Customer Service and was told the only thing they could do for me is to issue me a refund of my $7000.00 buy check, which will be mailed to me after a week.

I paid $299.00 as the transfer fee and MoneyGram will not refund this amount to me. They are not considering this situation as an issue from their end.

Pa, I sent this money because a good friend of mine used his own money to buy some building materials I needed for my house being built. Buy getting the materials from the supply store on Monday, he was able to transport them for free. This is why he decided to use his own money rather than wait for me to send the money.

Pa, my friend is scheduled to travel to Europe on Monday and needs this money for his business trip. Now that MoneyGram is not able to issue me instant refund, I am not able to get him his money on time so we decided to contact his travel agent to reschedule his flight to Amsterdam, Holland to allow me to get the money to him.

We all know that rescheduling ones flight is costly, well in this case we talking about 328 euros.

Pa, you asked me if I would come on the radio to speak about this issue but my family will be arrested and jailed by next week if my identity is revealed. Sad thing is that I have been a firm APRC and Jammeh supporter until he killed the nine prisoners.

I would like to close this note by advising my fellow Gambians in diaspora to ask their love ones to go to their local money transfer agents and make sure they are able to receive money if sent before they actually send it. If anyone fail to adhere to this advice, your receiver may not get the money you send and for you to get a refund is like hell on earth. You can forget about getting back your transfer service fee. I am out $298.00 that I could send for my mother's Ramadan expenses.

Pa, again I thank you for your patience and understanding of my frustration and apologize if I may sound rude during my phone conversation. When your government lets you down, you turn onto to the only people who can understand your frustration.

Long live the struggle.


Posted on Saturday, June 29, 2013 (Archive on Tuesday, July 30, 2013)
Posted by PNMBAI  Contributed by PNMBAI
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